coebet's Privacy Policy

1.1 Registration and Identity Information

When you create an account on coebet, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only).
• Email address and mobile number.
• Residential address (for users in Bangladesh).
• National ID or passport number (for KYC verification).

1.2 Financial and Transaction Information

During deposits and withdrawals, we record certain financial transaction details, including:

• bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored — only the transaction reference).
• Transaction amount, date, and time (Bangladesh Standard Time, UTC+6).
• Deposit and withdrawal history.

1.3 Technical and Usage Information

When you use our website or application, certain technical information is collected automatically:

• IP address and device identifier information.
• Browser type, operating system, and device details.
• Site access times, pages visited, and click data.
• Information collected through cookies and similar tracking technologies.
• Gaming activity and betting history.

2.1 Primary Purposes

coebet uses your collected information for the following purposes:

• To create, manage, and secure your account.
• To process financial transactions and prevent fraud.
• To meet legal and regulatory obligations (including KYC and AML verification).
• Age verification — only users aged 21 or above may use coebet.
• To monitor and support your responsible gaming record.

2.2 Service Improvement and Communication

We use your information to improve your experience:

• To provide a personalized gaming experience and promotional offers.
• To improve platform performance, security, and usability.
• To notify you of important updates or changes related to your account.
• To provide 24/7 live chat and email support.
• To analyze and improve the quality of our services.

3.1 Technical Security Measures

coebet uses the latest technology to protect your information. Our security measures include:

• SSL (Secure Socket Layer) encryption — every data exchange on the website is encrypted.
• Use of advanced encryption technology for data storage.
• Secure payment gateway — transactions via bKash, Nagad, Rocket, and Upay are fully protected.
• Regular security audits and vulnerability assessments.
• Two-Factor Authentication system.

3.2 Organizational Security Measures

Alongside technology, we also follow strict security policies at the administrative level:

• Only authorized staff may access user information.
• Confidentiality agreements and data protection training are mandatory for all staff.
• Data access logs are monitored regularly.
• A commitment to notify users within a set timeframe in the event of a data breach.

4.1 Approved Third Parties

In the following limited circumstances, we may share information with selected third parties:

• Payment Processors: bKash, Nagad, Rocket, and Upay — only the information necessary to complete a transaction.
• Identity Verification Services: Trusted verification providers to fulfill KYC obligations.
• Technology Partners: Technology service providers essential for platform operation, who are bound by confidentiality agreements.
• Game Software Providers: Recognized providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — only the minimum information necessary for game operation.

4.2 Legal Obligations

coebet may be required to provide relevant information upon a lawful directive from law enforcement or the judiciary. In such cases, we will make every effort to notify the user in advance, where legally permitted.

5.1 What Are Cookies and Why Do We Use Them

Cookies are small text files stored in your browser. coebet uses cookies for the following reasons:

• To keep your login session active and avoid the hassle of logging in again.
• To remember user preferences and settings.
• To monitor site performance and security.
• To display relevant content and offers for you.
• To detect fraud and misuse.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling cookies may cause some coebet features to not work properly. Essential cookies are always active as they are required for the basic operation of the platform.

6.1 Right to Access and Correct Information

As a coebet user, you have the following rights:

• Right to Access: You may request a copy of the information coebet holds about you.
• Right to Correction: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances (such as when there is no legal obligation to retain it), you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Object: You may object to your information being used for direct marketing purposes.

6.2 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us via 24/7 live chat or email us at [email protected]. We will try to respond to your request within 30 days of receiving it.

7.1 General Retention Policy

coebet retains your personal information only for as long as is considered necessary. Retention periods are determined by the following criteria:

• All relevant information is retained while the account is active.
• Even after account closure, certain financial records may need to be retained for at least five years due to legal obligations.
• KYC verification information is retained in accordance with regulatory requirements.
• Marketing-related information is deleted immediately upon withdrawal of your consent.

8.1 Age Verification Policy

coebet strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect personal information from any minor. If we become aware that a user is under the age of 21, we will:

• Close the relevant account immediately.
• Securely delete all information associated with that account (except where legally required).
• Review any financial transactions that may have occurred.

If you are aware of a minor using coebet, please notify our support team immediately.

9.1 Updates and Changes

coebet may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users of important changes via email.
• Display a notification on the platform.

If you continue using coebet after changes have been made, you will be considered to have accepted the updated Policy. If you do not agree to the new Policy, you may request that your account be closed.